Frequently asked Questions

General questions and information about BeyondKnots

An oriental carpet basically consists of warp, weft and pile. The warp and weft form the supporting fabric and the pile forms the running and patterned part. Depending on the type and origin of the carpet, these basic materials are made of different materials. While the warp and weft are often made of cotton, the pile is made of high-quality sheep's wool or silk. In pure silk carpets, the warp and weft, i.e. all components, are also made of silk fibers. The so-called warp threads are long arranged to form the carpet and usually end as fringes on the edge of the carpet. The weft threads run across it. At the intersection points, the pile is created through tied knots, which then forms the visible surface of the carpet.

Each of our rugs is unique, made with a lot of time from the highest quality materials. We receive goods from all over the world, from a wide variety of traditional weavers, artists and designers. Therefore, an individual price is set for each carpet, which is based on the material, time required, individuality and rarity. So every carpet tells its own story. In these works of art, folklore, tradition and history enter into a unique symbiosis with the individual taste of the weavers. If you understand where a particular pattern comes from and what certain symbols represent, older carpets provide fascinating insights into their history. There was a time when one could almost certainly infer from the design of an Oriental rug the country, city, or even village in which it was woven. The global spread of patterns following the great commercial expansion of the early 20th century meant that this is less the case today.

All information about our carpets in the online shop has been created to the best of our knowledge. All sizes have been carefully measured by us and should only have minor deviations. The information on knot density is a general value for the type of carpet, which can vary slightly from carpet to carpet. The pictures are taken at our location with an excellent SLR camera and reflect the colors and details of the carpets very well. Depending on the perspective of the pile, the colors can appear slightly lighter or darker, as in reality. Of course, colors may differ from reality depending on your monitor's brightness and contrast settings. If information is found to be incorrect, the customer will always be notified prior to shipping. The measurements given on the website never include the fringe. It should also be noted that hand-knotted/woven carpets may have minimal variations in size or shape due to the fact that they are manufactured by hand. This is particularly true of nomadic/village carpets, which were woven in more modest conditions.

Our rugs are shipped rolled or folded and can be used immediately after the shipment arrives. Any wrinkles in the carpets will disappear with time and use. In the beginning, the carpets may still fluff a little more in some cases. This is due to excess wool coming off through use and is absolutely normal and nothing to worry about. However, this usually stops after repeated vacuuming. If you have purchased a thinner carpet, we recommend an anti-slip underlay for the carpet so that it cannot slip. 

Typically, the difference in value between two similar carpets is determined by different knot densities. The knotting density is measured in the number of knots per m². However, the knot density of oriental carpets is not the only argument for their value. It is also important which materials were used and how good the quality of the wool is, for example. Furthermore, with silk carpets, the actual silk content is important for the value of the carpet. It also depends on the workmanship and beauty of the patterns produced. There are many different factors to consider when determining the value of a carpet.

We have many years of experience in the carpet trade. As a traditional and family business, important knowledge about carpets, the recognition of real quality and care in handling were taught and passed on. We have a carefully selected, well-maintained and wide range of different carpets of the highest quality. Our BeyondKnots carpets are imported directly from the knotting workshops in the respective countries of origin such as Iran, Nepal, India, Pakistan, Afghanistan or Turkey. Our carpets are honest, original goods that do not go through several intermediaries before being sold. All of our carpets are of extremely high quality.

We also offer a variety of payment options, free shipping within Germany, direct personal customer contact and advice and a certificate of authenticity for your carpet. We can also help you repair or care for your carpets. You also have the opportunity to view your dream carpet before purchasing it. Our goal is not to sell you just any carpet, but to find the perfect carpet for you according to your wishes.

If you have found a carpet in our range, you are welcome to take a look at it in person in our showroom in Hamburg before purchasing. If you like it, you can take the carpet with you straight away.

You can make appointments daily from 10 a.m. to 18 p.m. by calling +49 / 40 58972639 or sending us an email

Order & payment

You can choose whether you want to pay by bank transfer, credit card (VISA or MasterCard), Apple Pay, PayPal, American Express or Klarna (invoice or instant transfer). Simply choose the method you prefer when checking out and follow the steps provided:

Once you have found the product you want, simply click on the "Add to Cart" option to add the item to your shopping cart. You can also purchase a product immediately without first placing it in your shopping cart. 

If you would like to purchase more than one item, add each product to your shopping cart individually.

When you are finished, click on the "Checkout" button and follow the instructions provided there, enter your desired payment method and your personal information. Once you have placed your order, you will receive an email confirmation. 

If you want to cancel an order you have already placed, that is no problem. Please contact us as soon as possible either by phone on 040 58972639 or by sending us an email 

Great care is taken to ensure that all transactions on our website are conducted and processed securely and in accordance with the latest technological security standards. The respective data protection regulations of the transaction partners apply when purchasing. If necessary, we give our service providers further data, which they use together with the data necessary to process the payment as our processors for the purposes of fraud prevention and optimizing our payment processes (e.g. invoicing, processing disputed payments, accounting support). 

Shipping & returns

Deliveries within Germany are free of charge. To find out shipping conditions for foreign locations, see our Shipping policy in the menu.

We deliver our goods worldwide. You can order your products throughout Europe via our website. If the order is outside the EU, this is of course no problem. In this case, simply send us a short email

Shipping within Germany usually takes 2-3 working days. By default, shipments are sent via DHL parcel shipping and are therefore based on the shipping times specified by DHL.

As soon as your package has been shipped, you will receive an email from us. This contains a tracking number with which you can see at any time exactly where your order is and when it is expected to arrive.

Once you have placed your order you will receive an email confirmation. There you will get a clear overview of your order. You will also receive an email including a tracking number as soon as your product has been shipped.

For further assistance you can always email us at or contact our customer service team on 040 58972639.

BeyondKnots works with DHL parcel delivery for shipping. You therefore do not have to receive the package in person, but can use the DHL portal to specify where and when your package should arrive. If you have ordered a large carpet, it will be delivered via a shipping company due to the package size and weight. In this case, you must receive your goods in person, but you can tell us when you would like them to be received.

If it happens that the shipping company has caused damage to your goods, please inform the delivery person or shipping company immediately. Please contact us as soon as possible to discuss further action. 

You have the option of registering a return with us within fourteen days of receiving the goods. You can do this using our Refund Request Form Template use.

To do this, simply send us an email to:

After you have informed us that you want to return your goods and have sent your goods back, you will receive a refund of your payment within fourteen days.

Address your return to:


Papenreye, 14

22453 Hamburg